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The MetalDesk Platform Quickguide below will step you though everything you need to know to start trading today.

In addition to the below FAQ’s there is more resources under the ‘PDF Downloads’ & ‘Video Tutorials’ tabs below.

 


News Feature In MetalDesk

Help Feature in MetalDesk

Settings Feature in MetalDesk

Understanding Reports feature in MetalDesk

How do I withdraw bullion?

Withdrawal requests can be submitted on the MetalDesk trading platform under the ‘Transfer’ section and are processed within two working days. The bullion can be delivered to the CBD of the trading hub the metal was purchased in (client pays delivery charges) or client can pick up from the vault.

How do I build a Watchlist?

When you select a product from the list at the left the chart will update. Next to the Buy Sell columns to the left, you will see the word Watchlist with an eye logo.  Click this and the favored product will be added to the Watchlist and displayed on either the left or the right.

 

What is a Limit Order?

When a limit order is placed you can also choose to trade at a particular price that you are willing to pay.  First select the quantity the press plus or minus sign to raise or lower the price by the fixed amount.

What is a Market Order?

A market order is an order which is placed into the market for execution at the current market price. The quantity can be set on the order ticket using either the plus and minus buttons or by typing the desired quantity into the input box.

Where do I transfer funds to for trading on MetalDesk?

The Client Trust Account bank details are below.  These account details can also be found on the CASH tab on the ‘TRANSFER’ page in MetalDesk.

USD Account Details for Global market only:

Banking Institution Commonwealth Bank of Australia
Currency USD
Account Name Bullion Capital Limited
BSB 062000
Account Number 15783964
SWIFT CTBAAU2S
IBAN 06200015783964
Bank Address 48 Martin Place Sydney NSW Australia 2000

AUD Account Details for Australian market only:

Banking Institution National Australia Bank
Currency AUD
Account Name Bullion Capital Limited
BSB 084-929
Account Number 123897081
SWIFT NATAAU3303M
IBAN 084929123897081
Bank Address 325 Gympie Road Strathpine QLD Australia 4500
Payment Reference Please enter your unique client code: PC00XXX

When our bank confirms receipt of your transfer we will credit your trading account accordingly, usually the following business day.  Your trading account will be credited with the amount of funds that finally settle in the Client Trust Account.  Some international transfers may incur bank fees, so the amount that settles could be slightly different to the amount that was transferred.  There are no fees for domestic transfers.

 

How do select a product to trade in MetalDesk?

MetalDesk has a column on either side of the ‘Trade’ dashboard.  These product lists can display any of the following product lists.  These lists can be filtered using the ‘Sorting’ dropdowns at the top of both columns.

  • Market – a list of products in the Bullion Capital market.
  • Watch – a list of products you’ve added to your ‘Watchlist’ (see How do I add products to the watchlist?’)
  • Holdings – a list of products that are in your holdings with Bullion Capital

The lists will only show products and trading hubs that trade in the currency selected (see ‘How do I change my MetalDesk platform’s market and currency?’ for more information).

You can select a product to trade by clicking the product of interest in the either of the lists.  The center panel will update with the pricing data and chart relevant to the selected product.