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Support

Browse through our support topics to find a resolution to your problem or you can search for keywords or topics below.

The MetalDesk Platform Quickguide below will step you though everything you need to know to start trading today.

In addition to the below FAQ’s there is more resources under the ‘PDF Downloads’ & ‘Video Tutorials’ tabs below.

 


How does Bullion Capital comply with its AML/CTF and KYC obligations?

Bullion Capital has implemented thorough procedures to comply with the obligations to identify and verify its customers in accordance with the legislation. The Anti-Money Laundering and Counter-Terrorism Financing Act’s risk based approach requires Bullion Capital to conduct due diligence on all customers based on an assessment of the associated Money Laundering/Terrorism Financing risk.

What forms of Identification do I need to provide the sign up for a Live Trading Account?

Typically just your social security or driver’s license number. Other information can be provided for company registrations.

How do I sign up for a Live Trading Account?

Signing up for a live account to trade and invest in physical bullion is free and can be completed in 3 easy steps once you click the ‘Sign Up’ bottun on the hompeage:

  1. Supply your contact information and choose your account type
  2. Provide details for I.D. verification
  3. We process your account and send your login information to your email address
How do I sign up for a Demo Trading Account?

Signing up for a demo account is easy. From the Bullion Capital homepage just enter your name, email address and phone number and you will receive a welcome email and login details.  You will be able to continue to trade and monitor your demo positions by logging in using the same email address at https://demo.bullioncapital.com.

How long does it take to open an account?

Signing up is easy and can all be done online within a few minutes and, in most circumstances, without the need to scan and send any additional documents.