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Browse through our support topics to find a resolution to your problem or you can search for keywords or topics below.

The MetalDesk Platform Quickguide below will step you though everything you need to know to start trading today.

In addition to the below FAQ’s there is more resources under the ‘PDF Downloads’ & ‘Video Tutorials’ tabs below.

 


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What are the benefits and advantages of storing my bullion with Bullion Capital’s storage and logistics partners?

Liquidity: Bullion Capital’s market consists of deep institutional pools of physical liquidity throughout the market.

Holdings Management through MetalDesk: This means little to no administrative burden for your firm.

Cost Effective: The efficiencies generated through locational trading ultimately equate to substantial cost savings on a trading, storage and logistics basis. Similar to exchanges; market forces and customer sentiment allows for true price discovery, as opposed to customers merely seeing a bullion dealer’s spread (buy/sell price differential). The prices at any point in time will reflect the demand and supply forces for a particular trading location, determined through the direct interaction of buyers and sellers.

Audited holdings: Bullion Capital submits itself to dual-layered, annual and random audit, stocktake and compliance checks by independent, industry leading audit and inspection firms to ensure and verify accurate in-vault customer bullion holdings.

Secure: Bullion Capital has partnered with independent vaulting and logistic companies to provide comprehensively insured storage

Insured: against loss, theft and damage

Global Trade: Trade and take delivery of physical metals in locations around the world, including Australia, Singapore, Hong Kong, Dubai, London, Zurich & New York. Ability to shift title and wealth around the world instantly and seamlessly.

Why trade physical bullion instead of a derivative product?

Physical assets hold an intrinsic value and have proven to be excellent and timeless investments in the face of economic crises. Derivatives, which have become so popular with investors, are not actually backed by a physical asset, they simply mirror the price of an underlying asset. Given the current volatility of the paper markets and ongoing scandals about the gold held in central banks and price manipulation, holding allocated bullion is a far superior investment because it means you physically own your precious metal. Furthermore, physical precious metals are highly liquid assets that can be easily converted to cash and do not involve a liability or creditor relationship. In turbulent economic times dictated by inflation, the failure of central banking and the unreliability of fiat currencies, physical precious metals provide true value and appeal to serious investors.

What’s the difference between unallocated and allocated bullion?

Most of the gold traded in the world is unallocated, specifically the gold bought and sold through the banking system. This means that an investor does not actually own the gold they’ve purchased; the bank owns this gold and the investor is merely a creditor to the bank. This carries the huge negative of counterparty risk; if the counterparty defaults, your investment dissolves with them. Owning allocated physical bullion means that legal title of your investment is in your name and thus safe in any insolvency scenario.

At BC, the bullion an investor purchases is allocated to them with a Holder Identification Number (HIN). This bullion can be stored in the BC Vault Network or delivered anywhere in the world upon request. As legal title to the metal is held by the client, it does not appear on the balance sheet of either ABX or the vault provider. This is considered to be one of the safest forms of bullion ownership.

Where are Bullion Capital’s HQ located?

Australia: Brisbane

Physical: Level 3, 10 Market Street, Brisbane, QLD, 4000

Postal: 13240, George Street, Brisbane, QLD, Australia, 4003

What is MetalDesk?

MetalDesk is Bullion Capital’s web-based trading platform, specifically designed for the trading and inventory management of physical precious metal.

What is allocated storage?

Allocated storage is the arrangement whereby physical bullion is owned outright by the customer, with Bullion Capital securely storing it on that customer’s behalf as custodian. Legal title to the metal is held by the client; it does not appear on the balance sheet of either Bullion Capital or the vault provider. This is considered to be one of the safest forms of bullion ownership.

What precious metal products can I trade through MetalDesk?

A range of physical gold, silver and platinum bars and coins are traded in USD and AUD.  The complete product list for both markets can be found on our website under the ‘Products’ page and in is available under resources.

 

Gold Products

Product Minimum Fineness Notes
100g Swiss Bar 99.99% Backed by 100 gram (3.215 fine troy ounces) gold cast bar, of minimum fineness 999.9, and bearing a serial number and identifying stamp of an Approved Refiner, where the Refinery Location is within Switzerland.
10oz Swiss Bar 99.99% Backed by 10oz gold minted bar bearing a serial number and identifying stamp of an approved Swiss refiner
1kg Gold Bar 99.99% Backed by 1kg (32.148 fine troy ounces) gold cast bar bearing a serial number and identifying stamp of an approved refiner.
10kg Wholesale Gold 99.99% Backed by 10x1kg (32.148 fine troy ounces) gold cast bars bearing a serial numbers and identifying stamp of an approved refiner.

Silver Products

Product Minimum Fineness Notes
1kg Bar 99.90% Backed by 1kg silver cast bars bearing serial number and identifying stamp of an approved refiner.
100oz Bar 99.90% Backed by 100oz silver minted bars bearing serial number and identifying stamp of an approved refiner.
25,000 oz Wholesale Silver 99.9% Backed by 25x100oz silver minted bars bearing serial number and identifying stamp of an approved refiner

Platinum Products

Product Minimum Fineness Notes
1kg Bar 99.95% Backed by platinum cast bars bearing a serial number and identifying stamp of an approved refiner.