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Support

Browse through our support topics to find a resolution to your problem or you can search for keywords or topics below.

The MetalDesk Platform Quickguide below will step you though everything you need to know to start trading today.

In addition to the below FAQ’s there is more resources under the ‘PDF Downloads’ & ‘Video Tutorials’ tabs below.

 


How do I pay my storage fees?

You will be emailed an invoice for your storage fees at the end of each month.  These fees will be paid using your available cash balance in MetalDesk.  Should you not have the funds available, you will need to top up your MetalDesk account balance.

 

How much does storage cost?

The annual storage fees are as follows:

Gold (% pa) Silver (% pa) Platinum (% pa)
1.0 % 1.0 % 1.0 %
How do I change my MetalDesk platform’s market and currency?

Log in to MetalDesk, go to the SETTINGS page and select the desired market and currency (Australia – AUD or Global – USD) from the ‘GENERAL / MARKET’ drop-down menu.  Don’t forget to ‘SAVE’ your selection.

Please note that you can only trade in the selected market if you have funded your account in that currency.

Where do I transfer funds to for trading on MetalDesk?

The Client Trust Account bank details are below.  These account details can also be found on the CASH tab on the ‘TRANSFER’ page in MetalDesk.

USD Account Details for Global market only:

Banking Institution Commonwealth Bank of Australia
Currency USD
Account Name Bullion Capital Limited
BSB 062000
Account Number 15783964
SWIFT CTBAAU2S
IBAN 06200015783964
Bank Address 48 Martin Place Sydney NSW Australia 2000

AUD Account Details for Australian market only:

Banking Institution National Australia Bank
Currency AUD
Account Name Bullion Capital Limited
BSB 084-929
Account Number 123897081
SWIFT NATAAU3303M
IBAN 084929123897081
Bank Address 325 Gympie Road Strathpine QLD Australia 4500
Payment Reference Please enter your unique client code: PC00XXX

When our bank confirms receipt of your transfer we will credit your trading account accordingly, usually the following business day.  Your trading account will be credited with the amount of funds that finally settle in the Client Trust Account.  Some international transfers may incur bank fees, so the amount that settles could be slightly different to the amount that was transferred.  There are no fees for domestic transfers.

 

What are ‘Reserved Funds’?

When you please a Buy Limit Order in the market, the value of the limit order is subtracted from your available cash balance and the funds move to your ‘Reserved Funds’.  These funds will remain as ‘Reserved’ until the the order is either executed or cancelled.

Can I purchase bullion if I have insufficient funds in my MetalDesk Account to cover the cost?

MetalDesk will not allow a negative balance in your cash account; you can only purchase bullion with a total trade cost up to the value of clear funds in your trading account.

How long does it take for my bank transfer funds to be credited to my MetalDesk trading account?

Your MetalDesk trading account is usually credited with funds by the next business day.

Can I trade as soon as I transfer funds in MetalDesk?

You can only trade once Bullion Capital has received the cleared funds in the Client Trust Account and your MetalDesk account has been credited.   This usually occurs on the next business day following your transfer.

How do I fund my MetalDesk trading account?

Log in to the MetalDesk Trading Platform and ensure you are in your preferred market (see ‘How do I change my platform’s market and currency?’).  Complete a Deposit Transfer on the ‘CASH’ tab of the ‘TRANSFER’ page.

Once you have completed the Deposit Transfer notification in MetalDesk, you will need to  transfer funds from your bank account to the Bullion Capital Client Trust Account – details below:

USD Account Details for Global market only:

Banking Institution Commonwealth Bank of Australia
Currency USD
Account Name Bullion Capital Limited
BSB 062000
Account Number 15783964
SWIFT CTBAAU2S
IBAN 06200015783964
Bank Address 48 Martin Place Sydney NSW Australia 2000

 

AUD Account Details for Australian market only:

Banking Institution National Australia Bank
Currency AUD
Account Name Bullion Capital Limited
BSB 084-929
Account Number 123897081
SWIFT NATAAU3303M
IBAN 084929123897081
Bank Address 325 Gympie Road Strathpine QLD Australia 4500
Payment Reference Please enter your unique client code: PC00XXX

When our bank confirms receipt of your transfer we will credit your trading account accordingly, usually the following business day.  Your trading account will be credited with the amount of funds that finally settle in the Client Trust Account.  Some international transfers may incur bank fees, so the amount that settles could be slightly different to the amount that was transferred.  There are no fees for domestic transfers.