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Browse through our support topics to find a resolution to your problem or you can search for keywords or topics below.

The MetalDesk Platform Quickguide below will step you though everything you need to know to start trading today.

In addition to the below FAQ’s there is more resources under the ‘PDF Downloads’ & ‘Video Tutorials’ tabs below.

 


How do I withdraw bullion?

Withdrawal requests can be submitted on the MetalDesk trading platform under the ‘Transfer’ section and are processed within two working days. The bullion can be delivered to the CBD of the trading hub the metal was purchased in (client pays delivery charges) or client can pick up from the vault.

How can I sell bullion once I’ve withdrawn it from Bullion Capital?

If you choose to withdraw bullion form the Bullion Capital storage network, you will not be able to sell the bullion through Bullion Capital’s MetalDesk platform.  If you wish to sell, you will need to sell your holdings through some other, off market method like your local Bullion Dealer or Bank.

All bullion sold in the MetalDesk ecosystem is off the highest international quality and brands ensuring you will be able to find liquidity to sell wherever you are in the world.

If I withdraw bullion holdings, can I deposit them back into Bullion Capital’s storage network?

No, all trading participants operating through Bullion Capital need to comply with the terms and conditions set out in their respective account agreement, and also with the Bullion Capital Quality Assurance Framework (QAF).  The QAF identifies the requirements for bullion coming into the Bullion Capital Storage Network.  Only Market Makers, Liquidity Providers, Prime Brokers and White Label Partners are able to deposit bullion.  The bullion being deposited must be either:

  1. Direct from the refiner; or
  2. From the depositing member’s storage facility with an accompanying bar list, stating the refiner, serial number and receiving location for each of the bars being deposited.  A completed paper trail from the refiner to the Bullion Capital Storage Network needs to be established before bullion can be accepted for deposit.
How do I pay the withdrawal fee?

The withdrawal fee can be paid with by using the funds in your MetalDesk trading account, or by transferring funds to Bullion Capital with a wire transfer.  You bullion will be withdrawn from the Bullion Capital storage network once your withdrawal request invoice has been settled.

What costs are involved in withdrawing bullion?

Bullion Capital charges a $70 USD management fee and passes on the associated vault handling, freight and logistics charges.

Please note, delivery can only be made via a vault pickup or delivery by armoured truck to the CBD of your chosen trading hub*.

Breakdown of Bullion Withdrawal Costs

  • Bullion Capital Management fee: $70 USD
  • Vault handling fee: $60 USD
  • Delivery to CBD: $100-150 USD**

Estimated Bullion Withdrawal Total Costs

  • Vault Pickup Total Approx costs: $130 USD
  • Delivery to CBD Total Approx costs: $230-280 USD**

*Silver withdrawals from our Zurich vault into Switzerland will incur GST on value of the metal at the prevailing tax rate

**Based on withdrawals up to $200,000 USD of Gold or $100,000 USD Silver. Orders above these limits will be quoted bespoke.